Welcome package: match bonus, free spins, and key terms

Create your account, then upload a clear photo of your government ID and a recent proof of address that matches your profile details. Casino Heroes blocks withdrawals until verification is approved, so do it before your first cashout.

You’ll see the estimated timing inside the cashier when you pick a withdrawal method and enter an amount. E-wallet cashouts tend to land faster than bank transfers, and first-time withdrawals take longer because the account review happens at the same time.

Casino Heroes lists Interac e-Transfer when it’s available for your province, and it also supports card deposits through the cashier. If your bank declines it, switch to Interac or an e-wallet instead of retrying the same card multiple times.

Add the bonus in the promo section during deposit, then open the bonus terms page to see the wagering number and which games count toward it. Slots usually contribute more than table games, and some titles are excluded from bonus play.

Open the responsible gaming area in your account settings to set daily, weekly, or monthly deposit limits, or to trigger a timeout. Self-exclusion is in the same menu and locks the account for the selected period.

Go to the Live Casino lobby, pick a provider, then open a table and check the limits panel for the minimum and maximum stakes. If the lobby shows CAD pricing, the table limits display in CAD as well.

Check the banking or terms page linked from the cashier for method-specific fees, minimums, and currency handling. If your payment method runs in a different currency, the exchange rate and any conversion fee come from the payment provider, not the game lobby.